Frequently Asked Questions
FAQs for
Prospective Renters
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How do I apply for a home?
When you have found a home that you would like to apply for, make sure you take note of the street address and then Go to Availability page " to apply online.
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What are the qualifications?
You have to make 3 times the rent. No evictions, bankruptcies, or landlord tenant courts records or collections within the last 5 years. Your credit score has to be above a 500 to be considered for approval. Credit scores below 500 will be denied. If you do not have credit established, you will need a guarantor, who will have to meet the above qualifications.
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How long will it take to process my application?
It typically takes 24-48 hours, excluding weekends or holidays. The first step is the online application that allows us to verify background, rental history, income, and credit. The second step is the signing of the lease offer. To expedite this process, we use an online eSignature solution!
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What are the fees?
There are no up-front fees to give you information or to schedule a tour of the home. Once you decide you would like to lease one of our properties, the application fee is $60 per applicant over the age of 18.
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What is the length of the lease?
We offer 12 month lease term options.
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Do you Allow Pets?
Yes! We are pet friendly.
If you have pets, there is a one time non refundable pet fee of $350, and a $35 monthly pet rent, per pet. We do not allow German shepherds, Pit bull terriers, Cane corsos, Rottweilers, Staffordshire terriers, Akitas, Mastiffs, Great Danes, or Doberman pinschers, or mixed breeds with any of the above.
We can reserve the right to deny any dog, so speak with your leasing agent prior to applying. There may be a limit to the number of pets allowed.
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Who is responsible for the utilities?
The residents are responsible for the utilities. Please see the details in the individual home listing for any utilities or additional amenities that may be provided.
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What do I need to pay in order to move in?
You will pay your first month's rent, the security deposit, and pet deposit if applicable. All funds will need to be paid in certified or cleared funds prior to you receiving keys for your new home.
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Do I need renters insurance?
Yes. Renters insurance is required. It is inexpensive, and most car insurance companies can add it to your existing policy for between $10 and $20 per month.
FAQs for
Current Renters
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When is my rent due and how can I make a payment?
Rent is due on the first of each month. "Click Here" to pay your rent online. We accept online payments, money orders, cashiers checks, and electronic transfer payments only. Rent is considered paid only when actually received or credited. We do not accept post dated checks, personal checks, or cash. We must be fair and strict with the late fees so please remember to make your payment in a timely manner. Thank you.
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How can I submit a maintenance request?
To submit a maintenance request online, please "Click Here" Please allow 48-72 hours for maintenance to assess or repair the problem. Residents should notify staff of maintenance issues immediately to delay further damages. We will not be able to reimburse you for any unauthorized repairs you make.
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What do I do in case of a maintenance emergency?
If this is a life threatening emergency, please call 911. Any of the following below are considered maintenance emergencies. Please allow maintenance 24-48 hours to assess or repair the problem:
○ No heat when the temperature outside is below 55 degrees
○ Free flowing water
○ No useable toilet in the house
○ Unable to secure house
○ No hot water
○ No air conditioning when temperature outside is above 85 degrees
○ Sewer backup
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What maintenance repairs will I be responsible for?
Please refer to your lease for a specific list of maintenance responsibilities. Some examples of maintenance you are expected to do at your own expense:
○ Replacing light bulbs
○ Replacing HVAC filters (which Renter must do at least every three months)
○ Replacing batteries in alarms
○ Keeping dirt and debris away from heating and cooling units
○ Mowing and watering the lawn
○ Weeding
○ Maintaining flower beds
○ Mulching flower beds as necessary to maintain appearance of beds
○ Trimming shrubs on a regular basis
○ Removing fallen limbs
○ Clearing paved areas and sidewalk of snow and ice
○ Disposing of trash and garbage
○ Keeping the property clean and in a good appearance
You are also responsible for keeping all sinks and toilets open and free-flowing. After 5 days of occupancy, the renter is responsible for any damage or stoppage unless it was caused by mechanical failure of the plumbing system or roots in the sewer lines.
